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Sierra / the Library Catalog Issues

If you work at the Law Library, please speak with Cindy Bassett (884-9150).  If you work at the University Libraries, please fill out the ILS Problem Report Form.

In case of an emergency, call 882-5000.  DoIT will route the appropriately to ILS and LTS support personnel.

Emergencies are currently defined as follows:

  • Sierra / MERLIN server is down.
  • Site cannot connect to the Sierra / MERLIN server.
  • Transaction File is over 80% of capacity.
  • Number of unprocessed transactions shown in the System Status display is over 1,000 and the number is not decreasing.

MOBIUS Consortium Office

the Library Catalog Statistics and Reports (MCO)

Innovative Interfaces, Inc (III) and IUG

 *See your MERLIN Coordinator for CSDirect password.