Staff Web

If you work at the Law Library, please speak with Cindy Bassett (884-9150).  If you work at the University Libraries, please fill out the ILS Problem Report Form.

In case of an emergency, call 882-5000.  DoIT will route the appropriately to ILS and LTS support personnel.

Emergencies are currently defined as follows:

• Sierra / MERLIN server is down.
• Site cannot connect to the Sierra / MERLIN server.
• Transaction File is over 80% of capacity.
• Number of unprocessed transactions shown in the System Status display is over 1,000 and the number is not decreasing.

• MERLIN Fund Reports (Millennium)
• MERLIN Web Management Reports 
• MERLIN Circulation Activity Reports - Excel
  • All Circ activity by terminal -- do not use for Public Services Statistics

• MOBIUS Consortium Problem Report
• Book Finder batch checker
• Encore Queries

• Sierra Manual
  • Sierra Manual through CSDirect
• Sierra Users List Archive
• CSDirect* (III)
• IUG (Innovative Users Group)
  • Search Archive (lower left-hand corner)
• Innovative Interfaces, Inc

 *See your MERLIN Coordinator for CSDirect password.

• LSO MERLIN Gateway
• UM Library Systems
• MERLIN Committees on TRAC