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Distance Learners

Encountered an issue with your MERLIN account or library materials?  Find out who to contact.  If there is an access problem, learn more about the potential causes as well as ways to correct them.

Problems with the Library Catalog Account

Contact Ellis Library Circulation Desk:

  • Books you have checked out
  • Lost books
  • Replacement of damaged books
  • Items you have requested but have not received
  • Any other access issues

Replacement of lost or damaged books from any school that is not MU should be referred to Ellis Library Circulation Desk. Please do not replace a book before inquiring:

  • Other libraries may not accept replacements
  • MU has requirements that must be met for acceptance

Problems Accessing Databases/Ejournals

Remote access to electronic resources (databases and electronic journals) is available to currently enrolled MU students/Faculty/Staff.  Access is authenticated by the user's username (MU username and password).  

Examples of issues that can affect the access:

  • firewalls that block the proxy server
  • non-MU VPNs activated
  • web browser settings, etc. 

Troubleshooting information for dealing with these different issues is available here.  You can also submit a problem report form to request assistance.

MU Extension

Faculty and staff at MU Extension offices may encounter problems with accessing the online resources because of the Extension VPN. 

  • Disconnect the Extension VPN to login to the Libraries' proxy server. 
  • Submit a problem report form if you still experience problems.