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There are many ODR platforms available. This page will highlight six companies and their unique offerings to companies and consumers.
SmartSettle and Mediation Room
Smartsettle encourages users to use their platform when parties may not otherwise be able to reach a solution through their three-step approach of modeling the problem, managing preference information, and quick solutions through algorithms. Smartsettle allows parties to negotiate on their own schedules through asynchronous communications using an e-mail alert system that tells parties when another has posted a response on Smartsettle’s secure server. Parties may negotiate with or without the help of a third-party facilitator.
Mediation Room is a UK company that has been used by PayPal and other companies. Mediation Room facilitates online discussion between disputing parties by focusing on interest-based mediation which operates by looking at all the interests a party has so the parties themselves decide to settle and it's not the mediator coaxing them to settlement.
Youstice and Picture it Settled
Youstice is a web application used by companies to resolve customer complaints and disputes globally. It does comply with the EU ADR Act on Consumer Disputes. Youstice has four different models: eRetail, car rental, transportation, and gambling. Youstice does take care of language barriers and has a unique feature in that consumers can invite retailers to join Youstice.
Picture it Settled
Picture it Settled draws on historically successful negotiating rounds to help users plot successful negotiation moves targeting their evaluations.
Cybersettle and NetNeutrals
Cybersettle uses a patented, double-blind bidding process focused exclusively on money. Through this bidding process, disputants or their attorneys submit confidential monetary offers and demands for settlement of their claims. The case is settled instantly if the offer is equal to or greater than the demand. If the offers and demands are sufficiently close, Cybersettle suggests a settlement amount in the middle of these numbers that the parties may accept or reject. Parties may also choose to work with a neutral who will facilitate negotiations over the telephone in an effort to help the parties reach a mutual resolution. Cybersettle has settled thousands of disputes, but is only appropriate for resolution of claims where there are no unresolved liability issues and nuisance value has been established. Cybersettle has been used by the City of New York and saved NYC over $11 million in claim resolution costs in 2004 alone.
NetNeutrals partners with eBay and other retailers. NetNeturals gets a decision back to the parties within 7 days. The software uses trained dispute resolution professionals with experience in various fields including electronics, collectibles and antiques, automotive, and dispute resolution.